Terms and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Entra Health Systems warrants the MyGlucoHealth Meter to be free from defects in materials and workmanship for a period of 2 years from the date of original purchase. If at any time during the warranty period the MyGlucoHealth Meter does not work for any reason (except for obvious abuse), Entra Health Systems will replace it with a new meter, or equivalent product, free of charge.

The warranty policy applies only to the original purchaser of the meter and does not include the batteries supplied with the meter. Please read your operation manual or contact Entra Health Systems customer service for more detailed instructions on using your blood glucose meter. This warranty is in lieu of all other warranties, and does not cover damage caused by user modification, misuse, tampering or abuse. This warranty applies only to the original purchaser and/or its agents once registered.

Return Policy

Satisfaction Guarantee

If you are unhappy with your purchase for any reason, please contact Entra Health Systems and request a Return Merchandise Authorization (RMA). Once you are approved, we will give you an RMA # with instructions on how to return the item.

MyGlucoHealth Products:

Unopened Meter kits are fully refundable if returned within 90 days of receipt. Unopened meter strip boxes are fully refundable if returned within 90 days of receipt. Unopened control solution boxes are fully refundable if returned within 90 days of receipt. Sterile lancets and individual lancing devices are not returnable. Developers Kits are not returnable.

Other Devices & Accessories:

All unopened and unused Devices & Accessories are fully refundable if returned within 90 days of receipt. Devices & Accessories covered under the Manufacturer's Warranty are eligible for return.


A refund of the product's purchase price will be credited to your credit card account once we have received and processed the returned product(s), less the original shipping charge. To qualify for a refund, ALL items must be returned in their original condition, including the original packaging, documentation, warranty cards, manuals, and all accessories and must be suitable for immediate resale. Do not mark or deface original boxes in any manner.

Send your returns to:

Entra Health Systems

3111 Camino Del Rio N.

Suite 101

San Diego, CA 92108

If you have any questions, please call us 1- 877-458-2646 ext. 3, Monday - Friday, 8 a.m. - 5 p.m. (PST) or e-mail us at info@entrahealthsystems.com


No returns of any type will be accepted without an RMA.

Return shipment is not pre-paid

Open strip boxes are not returnable.Developers Kits are not returnable.

Please allow 6-10 business days for processing your return once we receive it.

If you return an item that was eligible for a free shipping promotion, you will incur the original shipping charge.

If any of the above conditions are not met, Entra Health Systems reserves the right to refuse the return or exchange.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Entra Health Systems. The collective work includes works that are licensed to Entra Health Systems. Copyright 2003, Entra Health Systems ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Entra Health Systems or purchasing Entra Health Systems products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Entra Health Systems or to purchase Entra Health Systems products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Entra Health Systems. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Entra Health Systems used in the site are trademarks or registered trademarks of Entra Health Systems

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Entra Health Systems disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Entra Health Systems does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Entra Health Systems does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Entra Health Systems shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Entra Health Systems has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Entra Health Systems product is mistakenly listed at an incorrect price, Entra Health Systems reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Entra Health Systems reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Entra Health Systems shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Entra Health Systems without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Entra Health Systems may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Entra Health Systems.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Entra Health Systems products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Entra Health Systems products) must be commenced within one (1) year after the claim or cause of action arises. Entra Health Systems's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Entra Health Systems may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Entra Health Systems or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Entra Health Systems does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Entra Health Systems is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Entra Health Systems reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Entra Health Systems in its sole discretion.

You agree to indemnify, defend, and hold harmless Entra Health Systems, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Entra Health Systems may link to sites operated by third parties. However, even if the third party is affiliated with Entra Health Systems, Entra Health Systems has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Entra Health Systems. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Entra Health Systems seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).